Ticket types can be used to create specific tickets for your event

Introduction

In many cases, events will require different ticket types. Your event may offer early bird or student discounts, tickets for specific days, or add-on tickets. No matter the circumstances Grenadine Event Manager makes it easy for you to offer a variety of ticket types to those attending your event.

Grenadine Event Manager -> Your event -> Registration->Ticket Types

Process Overview

To add a ticket type select . Once ticket types have been added you are able to , , .

After selecting the window shown below will appear.

  1. Ticket Name Name your ticket type something short and descriptive, for example, “4 Day Pass”, or “Early Bird Conference Pass”.
  2. Description Enter a description for this ticket. This will be displayed under the ticket type name to help purchasers understand what or who this ticket is for.
  3. This Ticket Registers the Person If a person buys this ticket, should they be marked as registered to attend your event? If so, check this box and the person will be marked registered (and they will obtain a registration number) as soon as they buy this ticket. If this ticket is an add-on, like a special meal, a party, a t-shirt, or some other session that does not by itself entitle the person to attend your event, then leave this box unchecked.
  4. Registration Type: Enter a short string to describe which registration this is for. This is for organizer use and will appear in the “people” section under “registration type”. For example, you could enter “Exhibitor”, “Member”, “Non-Member”, “Sponsor”, etc.
  5. Categories: If necessary select the category (or categories) associated with the ticket type.
  6. No.Available The total number of tickets available.
  7. ** Available From** The ticket type will be available for purchase beginning the date shown here.
  8. Available Until This will be the last day (inclusive) on which the ticket type will be available for sale, in the event’s time zone. For example, if you put “June 15th”, this ticket type will be available for sale until 11h59PM on June 15th in the time zone of the event. 9.Price Set the price of this ticket type. To take free registrations, set a price of 0 and users will not be required to provide credit card information. The price will be set in the default currency for your system, which can be set in System Settings. If you set a price greater than 0, please be aware that you need to set up a payment processing account (which can be done in System Settings) before this ticket type will be made available for sale/registration.
  9. Tax Class (Optional) Choose the tax class that applies to this ticket type. If this ticket doesn’t need to be taxed, or if sales taxes in your jurisdiction are included in ticket prices by default, then you don’t need to specify tax classes here and you can leave this field empty. You can define new tax classes by going to the Sales Taxes menu item. Important: If you choose a tax class here, you will need to click on the ticket “+” icon and enter actual tax amount for each zone after you’re done with this ticket definition.
  10. Processing Fee Choose absorb if you will be absorbing the Grenadine ticket processing fee within your ticket price. Choose “pass on” if you want the ticket purchaser to pay the processing fee. If you choose “pass on”, the processing fee will be displayed separately to the purchaser at checkout time and will be paid by the purchaser.
  11. Registration Form (optional) Select an optional registration form to append to the default ticket registration questions asked by Grenadine. By default, Grenadine asks the user who wants to purchase this ticket for his first name, last name, street address, company name, and email address. If you need to ask additional questions, you can create a registration form in the Registration Forms tab and select it here. The extra questions will automatically be added to the registration form for every person that purchases a ticket of this type.
  12. Post-Registration Message (optional) If you want to display a specific message to people who purchase this ticket, select the message from this list. The message will be displayed in the confirmation email to all those who purchase this ticket. You can author new registration messages through the Registration Messages screen.
  13. Pre-Requisite Purchase(s) Which ticket types are pre-requisites for the purchase of this ticket? List the ticket type (or ticket types) that a person must purchase to make them eligible to purchase this ticket type. Leave this field empty if there are no pre-requisite purchases.

Example: Let’s say you are currently editing the “Accompanying spouse” ticket type. If you indicate “General admission” and “Student admission” in this field, this means that a person will not be able to purchase the “Accompanying spouse” ticket until they add at least one “General admission” or one “Student admission” to their cart. The pre-requisite ticket doesn’t have to be purchased at the same time, but it must have been purchased at least once. In our example, a person can purchase a “General admission” one day, and then return to purchase an “Accompanying spouse” ticket a few days later.

Note: the list of pre-requisites is an or statement, which means that the purchase of any one of the ticket types listed is sufficient to meet the pre-requisite condition.

  1. Published Sessions (Optional) If this ticket is for one specific published session, you can select that published sessions here. When a ticket is for a specific published session, it means that the ticket holder is only entitled to attend that specific published session and nothing else in your event (unless the person has also bought other types of tickets, of course). If this ticket can be purchased for one of several published sessions, you can specify all the eligible published sessions here.

Tip: You can sell published session specific tickets to sell “add-ons” such as a banquet ticket, a party ticket or tickets to attend a special workshop, for example. If you select multiple published sessions here, it means that this ticket can be purchased for any one of these published sessions, not all of them together.

  1. Promo Code(s) Select the promo codes that a person needs to enter in order to view and purchase this ticket type. The ticket type will not be visible to those who do not have one of these promo codes.

  2. Advanced options For more information about advnaced options continues reading below.
  3. Save Changes If you do not require advanced options save your changes. If you close this window without saving changes your changes will be lost.

Advanced Options

  1. Advanced Options: To customize your tickets even more select this box.
  2. Reservation Time (Minutes): The maximum amount of time tickets will be “held” before being purchased. This is helpful for tickets that are in high demand.
  3. Require Organization: Select this if the purchaser must enter the name of the organization/company they will be representing at your event.
  4. Min Per Order: The minimum amount of tickets the purchaser must buy for this ticket type.
  5. Max Per Order: The maximum number of tickets a purchaser is able to buy for this ticket type.
  6. Hide Number of Available Tickets: By default, Grenadine will show how many tickets are available for each event and/or session. This is to encourage purchasers to get their tickets before they are no longer available. If you do not wish to show this information you can hide it by selecting this box.
  7. Hide The Date Available: By default, Grenadine will show the date tickets will be available until, if you do not wish to share this information you can hide it by selecting this box.
  8. Issue a PDF ticket: Grenadine now features ticketless registration, selecting this box will issue PDF tickets to attendees.

Remeber to always save your changes

Share Your Registration Page

For public events, you can easily share the registration page to not only promote registration but also to make it easier for those wishing to register.

After selecting you will be given the following options:

  1. Open: By selecting open you will be linked directly to the website.
  2. Copy: To copy the appropriate link select .
  3. Email: Selecting will instantly direct you to your e-mail provider where you will be able to send a pre-composed e-mail, shown as Figure A below.
  4. Registration Shopping Cart: Each option will take users to the section of the automatically generated Grenadine event website where users can select their tickets. By using this option users will be taken directly there with no add-ons.
  5. Registration shopping cart, with a pre-applied promo code: This option will allow you to share the registration page with a pre-applied promo-code. This can be useful for things such as add-on tickets.
  6. Registration shopping cart, filtered to show only one or more ticket types: To direct users to specific tickets (for example spouse tickets) send them this link.
  7. Registration shopping cart, filtered to show only one or more sessions: To direct users to purchase tickets to a specific session or sessions you can share this link.
  8. Registration shopping cart, filtered to show only one or more categories: This will filter tickets by category.


Figure A:</br>

Registration shopping cart, with a pre-applied promo code

  1. Registration shopping cart, with a pre-applied **promo code:** This option will allow you to share the registration page with a pre-applied promo-code. This can be useful for things such as add-on tickets. To enable this option simply select the button to the left and follow the steps below.
  2. Promo Code: Select the promo code you wish to share from the drop-down menu.
  3. Only show promo coded tickets: Selecting this ensures only tickets with the applicable promo codes will be shown to the individual you have shared this with.

Registration shopping cart, filtered to show only one or more ticket types

  1. Registration shopping cart, filtered to show only one or more ticket types: To direct users to specific tickets (for example spouse tickets) send them this link.
  2. Choose Ticket Types: Only the applicable ticket types will be shown in the shared link. Select ticket types from the dropdown menu.

Registration shopping cart, filtered to show only one or more sessions

  1. Registration shopping cart, filtered to show only one or more sessions: To direct users to purchase tickets to a specific session or sessions you can share this link.
  2. Choose Sessions: Only the applicable sessions shown shown in the shared link. Select the appropriate sessions from the dropdown menu.

Registration shopping cart, filtered to show only one or more categories

  1. Registration shopping cart, filtered to show only one or more categories: This will filter tickets by category.
  2. Choose sessions: On ly ticket types int he selected categories will be shown in the shared links.