Privacy Policys.
## Privacy Policy We collect personal information from our customers and our app users in the regular course of doing business. This text answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us. This policy was last updated on April 2nd, 2018 to reflect our compliance with (GDPR in Europe)[]. **What personal information do you collect about me?** When you sign up to use the Grenadine Event Planner service, we collect the following information about you: - Name - Address - Postal Code - Phone Number - Email Address - Payment card number - Payment card expiry date - Product/service preferences When you visit our website, we also collect: - information about your computer, including your IP address, the type of operating system and browser you use, and your computer's locationwhat pages you visit on our site and - what links you click on - what website (if any) referred you to our website When you use the Grenadine mobile event guide app, we collect: - aggregate statistics on what kind of phones our users have, what language they use and what network provider they are using and what geo area they are using from - when you log into the mobile app (not mandatory), the event organizer will also know which email address you used to log in, as well as what program items you have added to your favorites (if any) How do you use this information? The main reasons we collect personal information from you are: - Application forms - Complaints - Customer relationship management - Customer service - Orders - To complete a sale/transaction If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you sign up to use our event planning system, we pass on your personal information to a credit card processing company so we can complete a credit charge or a credit authorization. Use of Personal Information for Secondary Reasons We also may use your personal information for other, secondary reasons, including: To complete a sale/transaction and charge your card - Name -Address - Postal Code -Phone Number - Email Address - Payment card number -Payment card expiry date -Product/service preferences Customer service, so we can contact you regarding issues you may have submitted to Grenadine Support - Name - Phone Number - Email Address Customer relationship management - Name - Phone Number - Email Address Orders - Name - Address - Postal Code - Phone Number - Email Address Application forms - Name - Address - Postal Code - Phone Number - Email Address Complaints - Name - Address - Postal Code - Phone Number - Email Address Sharing of Personal Information with Third Parties We share your personal information with our credit card processing suppliers in to order to process your payments and process refunds or other billing adjustments, if need be. Our payment processing suppliers include: - Credit card processing company - ([] - Credit card processing company - ([] - Other payment processing company: ([] We will also disclose your personal information if we are required by law to do so. If you are an event attendee customer (i.e. someone purchasing a ticket or going to an event), we may also share your information with the event organizer through the Grenadine system in order that they can carry out their event organization activities. How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, purchase a ticket, arrange for a service or request a refund or an adjustment in your order, we assume you consent to our collecting it and using it for that specific reason only. We also assume that you wish to share this information with the event organizer for that specific event. If we ask you for personal information for a secondary reason, like marketing for our event planning services, we will ask you directly for your consent. Saying yes is called "opting in". By opting in, you can tell us that this collection, for the purpose specified in our request, is OK. Saying yes for one purpose doesn't allow us to share your information for other purposes. How do I opt out after I've previously opted in? You can opt out of having us use your information for marketing purposes each time we send a marketing message. At the bottom of the messages, there are links that you can click on if you do not want that information to be used for marketing purposes. You can also contact us at any time and we'll adjust your preferences:Grenadine Event Planner [] In the event of a breach In the event of a breach or hack that concerns your personal data, we'll notify the affected people within 3 days (72 hours) at their last known email address -- i.e. the one we have on file. We'll also notify the appropriate regulators. Erasing your data In most cases, you can erase your data yourself through our self-serve event portal. If you want to request that we erase your data for you, you may submit a request to, and we'll permanently erase your personal data. The only exception to this is your financial transaction history (if any). We need to keep those transaction history records for financial and tax reporting purposes, depending on the jurisdiction. Where is your data stored? We store all of your information records and transaction history on database servers located in Canada and in France. If you upload images or attached documents (such as .jpg images, word documents, pdf documents, etc.), those may be stored on our servers in Canada and in France, or at our (Cloudinary)[] and (Amazon S3)[] providers in the USA. How do I get more information? Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact: Name: Philippe Haché Company: Grenadine Technologies Inc. Address: 4529 Clark, suite 201, Montreal QC H2T 2T3 CANADA Phone: 514-664-2067 Email: You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at: Toll-free: 1-800-282-1376 Phone: (819)994-5444 or by mail at: 30 Victoria Street Gatineau, Quebec K1A 1H3 or on the web at: []