Welcome to Grenadine Event Management Software! This article will guide you through the initial steps we recommend you take to start organizing, promoting, and selling tickets to your events. In no time, you’ll be able to start selling tickets, taking registrations, and publishing both an event website and a mobile app (depending on the options you chose during signup)! Continue reading below for an overview of the fundamentals of Grenadine Event Management Software.

Accessing Grenadine Event Management Software

During the sign-up process, you will have chosen a name to generate a Grenadine URL specific to your organization. Your Grenadine URL looks something like this:


your-organization” is the name or abbreviation of your company, association, organization or team.

This Grenadine URL will allow you to access Grenadine Event Manager, the main tool for Grenadine Event Management Software. Grenadine Event Manager will enable you to pilot multiple events at the same time if required. To get started, go to your Grenadine URL address and begin creating your first event.

Create your first event

Once you’ve completed the general setup, you can go to the main Dashboard by clicking on the Grenadine Event Management Software logo on the top left of your screen (the circular “Grenadine fruit” logo). From here, follow the steps below to easily create your first event.

Creating Your First Event:

  • Click on the button and fill in the required information to create your first event. Then, click on your event name to start planning your event and do the following:
  • Go to Venues and add at least one venue to your system (for example a hotel, convention center, etc). You can add the first venue that you will use for your event here. For each venue that you add, make sure that you add at least one Room. Venues and rooms are required to schedule sessions for your event. We recommend adding the specific street address of your venue; this allows for a Google map to be published with the rest of the relevant event information.

With those initial steps completed, you’re all set to begin planning the details of your event!

Follow the ”Getting Started” Guide

With the foundational planning complete and you can start comprehensively planning your event. You’ll see a short on-screen guide that will make sure you complete each essential step. As you progress in your planning the completed steps will be checked, to help you keep track of your progress. Once you’re done, or you’ve had enough of the guide, simply dismiss it and continue as usual.

Configure General Settings

Take a minute to review system settings to see if they suit your needs:

  • Go to Settings -> Global Settings (accessible from the top right of the screen) and run down the series of system-wide options to make sure that they match the setup you need. We recommend you check the following:
    • Go to Email Addresses and check that the Info Email, Reply-to Email, and test email are correctly set to addresses that make sense for you. You can put any address that you own in here. If you want to change the “From Email”, you’ll need to contact Grenadine to authorize us to send an email on your behalf, but all other addresses can be set as you wish. Here’s a blog post that explains custom email addresses in detail: Sending emails from your own domain
    • If you will be selling tickets, go to Payment Processing and link your Stripe.com payment or your Paypal business payment account. This is required so that we can deposit funds directly to your account every time a ticket is sold. If you are an enterprise customer, you can also elect to use alternate payment processors such as Moneris (in Canada) or Paysafe. Please contact us if you require assistance with this step.
    • Now that your payment account is set up, let’s make sure your currency is the right one. Go to the Finance menu and make sure that the default currency is set to your preferred currency (CAD, USD, GBP, etc.). This is the currency that will be used to count your income and expenses, as well as being the currency used to sell your tickets. Note that you can choose any currency here, but we recommend you choose one that’s supported by your payment provider.

Happy event planning!