Chat features in Grenadine.

Introduction

On the Event Website, chats are a user engagement feature that encourage interactivity between the attendees, participants, and event organizers. This doc will go into detail on the different types of chats you can have, the rules for accessing chats, and chat moderation.

Overview

Grenadine offers several options for chats on the Event Website: Event, Private, and Entity chats. Event and Private chats are located in the community popup panel on the bottom right of all sites pages (if the popup panel is visible). Entity chats are located on their respective entity’s page. Chat moderation is available for all chats on the Event Website.

Community Popup Panel

If you have Event Chat and/or Private Chat enabled, a collapsible tab will appear on the bottom right of the Event Website:

Event Chat

The first tab in the Community Popup Panel on the Event Website is Event Chat, which is a global chat for the event. You can access Event Chat from any sites page. Event Chat for the event can be enabled from the Website Configuration screen in the Event Manager.

Private Chat

Private chats are only accessible by those that are logged into the conference. You can access Private Chat from the Community Popup Panel on any sites page. Private Chat for the event can be enabled from the Website Configuration screen in the Event Manager.

To start a private chat, you can search for a person and initiate a chat from the people tab of the community popup panel:

Or by clicking the message icon on a person’s profile:

Entity Chat

For some entities on the Event Website, you can enable chats to allow discussion and engagement among attendees and participants. You can enable chats for: Sessions, Organizations, and Booths.

Session Chat

Session Chat appears on the live session page. To enable chat for a live session, navigate to the session on the Event Manager Session table: Grenadine Event Manager-> Your Event-> Sessions-> Your Session-> Virtual Space. In the Virtual Space tab, toggle Session Chat to ON and save:

Organization Chat

Organization chat appears on the organization’s detail page. To enable chat for an organization, navigate to the organization on the Event Manager Organization table: Grenadine Event Manager-> Your Event-> Organizations-> Edit Organization. In the edit Organization dialog, check the option for Enable Organization Chat and save:

Booth Chat

Booth Chat appears on the live booth page. To enable chat for a live booth, navigate to the booth on the Event Manager Booths table: Grenadine Event Manager-> Your Event-> Booths-> Your Booth-> Virtual Space. In the Virtual Space tab, toggle Booth Chat to ON and save:

Chat Accessibility Rules

The rules for who can access and view chats depends on the type of chat and configurations in the Event Manager. In the case of Private chats, only those that are logged in will have access. For Event and Entity chats, you can control if sites users will need to be registered to view and interact with chats. You can find this configuration in the Registration Configuration page of the Event Manager:

You can use the following guidelines to configure accessibility for Event and Entity chats:

  • If Only allow people who registered (through Grenadine) to participate in the community is checked:
Person Site Status Chat Present? Chat Read Access? Chat Write Access?
Not logged in NO NO NO
Logged in, not registered, and no Participant or Staff role NO NO NO
Logged in, not registered, and has Participant or Staff role YES YES YES
Logged in and registered YES YES YES
  • If Only allow people who registered (through Grenadine) to participate in the community is not checked:
Person Site Status Chat Present? Chat Read Access? Chat Write Access?
Not logged in YES YES NO
Logged in, not registered, and no Participant or Staff role YES YES YES
Logged in, not registered, and has Participant or Staff role YES YES YES
Logged in and registered YES YES YES

Chat Moderation

Chat moderation gives you the control to remove any chat message from Event Chat and Entity Chats.

Assign a Moderator

Users that have an Admin, Planner, or Moderator role can moderate all Event and Entity chats. You can assign a security role from the Users table in the General Settings of the Event Manager:

You also have the ability to specify chat moderators per session. You can assign a session Chat Moderator from the Schedule tab of the People table or the People tab of the Schedule table:

Add Session Dialog

Assign People Dialog

In addition to these rules, anyone that is a Representative of an organization can also moderate the Organization and Booth chats. To assign an organization representative, navigate to the organization in the Event Manager: Event Manager-> Your Event-> Organizations-> Your Organization-> Representatives . Click and assign a new representative from the add person dialog:

Remove a Chat Message

To remove a chat message, log in as a Moderator and hover over the message you want to delete. A red X icon will appear next to the message if you have the proper role:

Click the X icon and the chat message will be deleted:

Tags: people