A step by step guide to help you set up pay later payments.

Introduction

On occasion, you may need to allow attendees to pay for event tickets using offline means, for example, cash, cheque, money order, etc. This is because customers (attendees) are sometimes corporations or organizations that don’t have a credit card or don’t allow credit card expense accounts. Grenadine makes it easy for event organizers such as yourself to set up a “pay later” option to allow you and your attendees to get the most from the event.

Grenadine Event Manager > Your Event > Registration Configuration > Pay Later

Step 1: Checkout Configuration

In Grenadine Event Management Software go to Registration > Registration Configuration.

From here, scroll down until you find the “Pay Later” header. Here, you can easily customize your “Pay Later” options by doing the following:

  • Choose to allow “Pay Later”

  • Choose whether or not you would like to send tickets immediately, regardless of whether or not payment has been received. This is only recommended in cases where the ticket purchasers are trustworthy institutions.

  • Add pay later instructions: write a small note to those who have opted to pay for their tickets later with instructions on how to make payments, as shown in the image below.

Step 2: Receiving Payment

Once a “Pay Later” order has been placed, you will receive an e-mail containing the following information.

When you have received payment, you can manually select “mark as paid” to complete the registration.

Follow these steps to receive your payment:

Navigation path: Event Manager > Your Event > Registration > Registration Orders

Step 1. In the Registration Orders screen, select the order you need to access by clicking on the number under the # column. A side screen will appear.

Step 2. In the side screen, you will notice a button called Mark as Paid. Click it.

Step 3. Once you have clicked the Mark as Paid button, a new screen will pop up.

Fill in the following fields.

  1. Payment method (cash, bank transfer, check, etc… )
  2. Payment identifier (for example a check number)
  3. Payment Amount (full or partial)

Here is an example:

Step 4. Click Mark order as paid to complete the process.

You will now see a green banner at the top of the Registration Order screen saying “successfully saved”. You will also see “completed” and “paid” on the side screen.